Privacy Policy

1. Information We Collect

We collect the following information to provide our custom figurine service:

• Personal Data: Name, contact information (phone, email), and delivery address
• Photos: Images of your pet(s) provided for modeling
• Order Details: Specifications, preferences, and special requests
• Payment Information: Processed securely through SenangPay or HitPay (we do not store card details)

2. How We Use Your Data

Your data is used exclusively for:

• Creating and delivering your custom figurine
• Communicating about order status and updates
• Contacting you regarding your order
• Resolving disputes or quality issues

We do not:

• Sell or share your data with third parties
• Use your photos for commercial purposes without consent
• Share payment information with anyone

3. Data Retention

We retain your personal data for:

• Order data: 3 years (for warranty and dispute resolution)
• Payment records: 7 years (Malaysia tax compliance)
• Communications: Until you request deletion

You may request deletion of your data at any time by contacting federick0920@gmail.com.

4. PDPA Malaysia Compliance

Figurine Empire complies with the Personal Data Protection Act (PDPA) 2010 of Malaysia. Under PDPA, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent to processing
• Request deletion of your data

To exercise these rights, contact federick0920@gmail.com with your request.

5. Security

We implement standard industry security practices to protect your data. Payment processing is handled by PCI-compliant payment providers (SenangPay, HitPay). Your photos and order details are stored securely and accessed only by authorized personnel for order fulfillment.

6. Contact Us

For privacy concerns, data requests, or to exercise your PDPA rights, contact:

Email: federick0920@gmail.com